Privacy Policy

Advanced Drains and Underground Solutions ("we," "us," or "our") operates the websites no-trenches.com and advanceddrainsandundergroundsolutions.com. This policy explains how we collect, use, and protect your personal information when you use our websites, contact forms, or phone services.

1. Information We Collect

We collect information you provide directly when you contact us for service, including:

• Name
• Phone number
• Email address
• Service address
• Details about your plumbing or sewer issue

We also collect this information when you call our phone lines (1-855-DONT-DIG or 610-803-6851), submit a contact form, or request an estimate through our website. Phone calls may be recorded for quality and training purposes.

2. How We Use Your Information

We use the information we collect to:

• Schedule service appointments
• Prepare and send estimates
• Follow up on service requests
• Communicate about ongoing or completed work
• Process payments and invoices

We do not use your information for unrelated marketing. If you contact us for a sewer repair estimate, we will follow up about that estimate — not add you to a mailing list.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We share your information only with:

• Service Fusion — our field service management platform, used to schedule jobs and manage customer records
• Payment processors — to process credit card and ACH payments securely
• QuickBooks — for invoicing and accounting

These services are used solely to deliver and manage our plumbing and sewer services to you.

4. Data Security

Our websites use SSL encryption to protect data transmitted between your browser and our servers. Customer records are stored on secure, access-controlled servers. We take reasonable precautions to protect your personal information, though no method of electronic transmission or storage is 100% secure.

5. Cookies

Our websites use basic cookies for analytics purposes only — to understand how visitors use our site so we can improve it. We do not use cookies to track you across other websites or build advertising profiles.

6. Your Rights

You have the right to:

• Request a copy of the personal information we have about you
• Request that we correct inaccurate information
• Request that we delete your personal information from our systems

To make any of these requests, email us at dispatcher@adapr.net. We will respond within 30 days.

7. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about this privacy policy or how we handle your information, contact us: